Refund & Cancellation
Plans do not renew, so there is nothing to cancel. When we do refund, and how to ask.
1. What you are buying
A paid plan is a prepaid, one-month licence to use Practivia at the higher limits shown on the Plans screen, at the price shown there when you pay. It is a digital service, delivered immediately.
2. Cancellation
There is nothing to cancel. Plans never renew automatically, there is no standing instruction or mandate on your card, and no further money can be taken without you starting a new payment yourself.
When the month is up, your account simply returns to the free plan. Your history, your answers, your streaks and your saved sets all stay exactly where they are, and you can buy another month whenever you want one.
3. Refunds
The full month's credits and entitlements are available the moment a plan activates, and AI generation costs us money as soon as you use it. For that reason payments are final once the plan is active, and we do not offer refunds for change of mind, for unused credits, or because a month was busier than expected.
We do refund, in full, where:
- you were charged twice for the same plan, or charged more than the price shown;
- money left your account but the plan never activated, and we are unable to activate it;
- the charge was not authorised by you;
- a failure on our side prevented you from using what you had paid for, for a prolonged period.
Where a failure was partial we may offer credits instead of money, and we will say which we are doing and why.
4. How to ask
Write to support.practivia@gmail.com from the address on your account, with the payment ID from your Razorpay receipt and what went wrong.
We reply within 5 business days. Where a refund is approved it is returned to the original payment method through Razorpay, and their processing usually takes 5 to 7 business days to appear on your statement.
5. Changing plan mid-month
Moving from a higher plan to a lower one during a month is handled by writing to support.practivia@gmail.com rather than by another payment, and is not refunded pro-rata. Moving up is simply a new one-month purchase.
6. Credits
Credits are not money. They have no cash value, cannot be transferred or exchanged, expire at the monthly reset, and are not refundable. Credits that are returned automatically when a generation fails are service credits and are not a refund of money.
7. Chargebacks
If something has gone wrong with a payment, please write to support.practivia@gmail.com before raising a dispute with your bank — it is almost always faster. Where a chargeback is raised, we may suspend the account until the dispute is resolved, and we will provide our payment records to the bank.
8. Contact
Practivia, Kolkata, West Bengal, India. Email support.practivia@gmail.com. This policy forms part of our Terms & Conditions.